Frequently Asked Questions

Please allow 1–2 weeks for your order to be made and shipped. We’ll get it on its way sooner whenever possible.

Many Treble Market pieces are made, printed, personalized, or prepared after you order, so we’d rather give you an honest window than promise a date we can’t keep.

We are a small business, not a giant fulfillment warehouse. Many of our pieces are made or prepared specifically after you order them.

Some orders will be ready much sooner, but the 1–2 week window gives us enough time to make sure your order is done right before it heads your way.

Delivery time depends on the carrier and destination. As soon as tracking is available, we’ll email it to you so you can follow your package along the way.

Yes. We offer free standard shipping within the 48 contiguous United States and Washington, D.C.

Orders shipping to Alaska or Hawaii will have shipping calculated at checkout.

We currently ship within the United States.

At this time, we do not ship to U.S. territories, APO/FPO addresses, or international destinations.

Treble Market is a Michigan-based small business.

Depending on what you order, your item may ship directly from us or from one of the production partners we work with to create certain Treble Market designs.

Either way, you’re buying from Treble Market, and we’re the ones you contact if you need help.

We’ll email you tracking information as soon as it’s available.

If you haven’t received tracking yet and your order is still within our 1–2 week processing window, it may simply still be in production or being prepared for shipment.

Sometimes. We generally try to ship an order together when it makes sense, but products with different production times may occasionally arrive in separate packages.

If that happens, we’ll send tracking information as it becomes available so you know what’s on the way.

If your order is time-sensitive, please contact us before ordering.

We’ll give you the most realistic answer we can based on the product and current production schedule. We’d much rather tell you honestly that a date is too tight than promise something we can’t control.

Sometimes, depending on the item and our current production schedule.

For pieces made directly by us, we may be able to accommodate a rush request. Please email Contact@TrebleMarket.com before placing your order so we can confirm whether your needed date is realistic.

Some items produced through our production partners cannot be rushed.

Please double-check your address before placing your order.

If you notice a mistake afterward, email Contact@TrebleMarket.com right away and we’ll see whether it can still be corrected. We can’t guarantee address changes once an order has been placed or entered production.

If an incorrect address entered at checkout results in a lost order, replacement, or reshipping, those additional costs are the customer’s responsibility.

Start by checking around the delivery location, with anyone else in your household, nearby neighbors, and the carrier.

If tracking shows delivered but the package still can’t be found, contact the carrier directly. They often have delivery details we can’t access.

We’re happy to help however we reasonably can, but once a carrier marks a package delivered, there are limits to what we can see or change from our end.

Because many of our products are made, printed, personalized, or prepared specifically for your order, orders cannot be canceled once they are placed.

If something looks wrong with your order information, contact us as quickly as possible and we’ll help if we still can.

Absolutely.

The person placing the order and the person receiving it do not have to be the same. Simply enter your information for billing and the recipient’s address as the shipping address during checkout.